CBT Nuggets Help Desk Institute HDI Support Center Analyst SCA

374 MB

Do you have the interpersonal helpdesk skills employers want? Support Center Analyst (SCA) certification from the Helpdesk Institute (HDI) says you do If you\’d like to work in an IT support center, earning SCA certification is the best way to start. As a certified SCA, you\’ll know how to address customer support issues from first point of contact to successful resolution. Tim\’s Warner\’s SCA training covers all the HDI-SCA exam objectives, while linking you to tons of additional resources.

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